Hector Mendez
Sales Operations Manager at Charter Communications | Driving Sales Growth
- Role
- Sales Operations Manager at Charter Communications
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Hector Mendez
With over 20 years of experience in the financial and telecommunications sectors, I am a…
Experience
Sales Operations Manager
Apr 2019 — Present · Stamford, CT, US
Managed lifecycle of multiple projects simultaneously, 100+ annually• Designed new and enhanced processes to drive improved performance• Managed up to six residential vendors with vendor agents, processed on-boarding, off-boarding, biller requests, technical mitigation, performance management• Supported contract management, engaged with internal procurement and legal• Managed outages, infrastructure upgrades, analysis and resolution of all connectivity related issues • Safeguarded TCPA compliance; POC to legal for outbound dialing protocols aligned with regulations• Managed executive complaints (ECAFS), ensuring both customer resolutions and dept SLAs• Conducted audits to ensure compliance of policy and process. Engaged with corporate compliance team
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