Hector L Vazquez

About Hector L Vazquez

Recognized leader with a result driven approach to exceed business objectives and create value for clients. Well-rounded work experience in several areas of IT such as: development and support, business analysis and project/operations management. Practical background in various industries including utilities, insurance, and enterprise software. Strong skills in communication, organization, leadership, data analysis and reporting. Demonstrated ability to build rapport with business stakeholders and colleagues, deliver innovative solutions, and a willingness to learn new things quickly. Motivated by solving challenges and providing solutions that satisfy business needs, with a proven ability to deliver those in a fast paced and high-pressure environment.

Experience

1. Engagement Manager (Servicenow Practice)

   CAI

   Nov 2022 — Present

   Provide management and oversight for the successful delivery of ServiceNow solutions to our existing managed services and support accounts. Work closely with clients and internal technical teams to deliver high caliber solutions based on business needs, while ensuring ServiceNow best practices are considered. Help partner with our clients on their ServiceNow journey and continuously identify opportunities to provide them with additional value.

Education

• Penn State University

  BS, Information Sciences of Technology

  2003 — 2007

• Penn State University

  Minor, Spanish

  2003 — 2007

Skills

• Analysis
• Process Improvement
• Ms Project
• Vb.net
• Customer Service
• Reporting & Analysis
• Research
• Technical Support
• Business Analysis
• Sql
• Microsoft Project
• Visio
• Systems Analysis
• Business Process Improvement
• Spanish
• Problem Solving
• Requirements Analysis
• Integration
• Business Rules
• Software Documentation
• Sdlc
• Troubleshooting
• Data Analysis
• Microsoft Sql Server
• Sharepoint
• Training
• Testing
• Requirements Gathering
• Communication
• Servicenow
• Technical Training