Hector Galarce

About Hector Galarce

Ambitious and highly responsible professional with over 30 years of experience in client services across the health and hospitality industries. Demonstrated success in insurance coordination, public benefit navigation, and client relationship management, with a strong track record of advocating client needs and optimizing healthcare coverage.In my most recent role as an Insurance Coordinator at Vivent Health, I served as the primary advocate for a rapidly expanding caseload, growing from 53 to more than 200 patients. I educated clients on Medicaid, Medicare, Marketplace plans, ADAP, and other public benefit programs, helping them understand their options and make informed decisions. I consistently resolved coverage barriers that affected access to care, and I collaborated closely with interdisciplinary teams to ensure insurance eligibility aligned with treatment plans. This work required clear communication, patience, and the ability to simplify complex information—skills I have honed throughout my career.Prior to that, I spent more than two decades with AvMed, where I supported tens of thousands of members and employees by providing benefits guidance, resolving claims issues, and leading service teams. These roles strengthened my ability to thrive in fast‑paced environments, manage high‑volume inquiries, and deliver personable, solution‑focused support to diverse populations. Whether assisting a patient with a denied claim or helping a family understand their coverage options, I approach every interaction with empathy, clarity, and professionalism.I am confident, outgoing, and deeply committed to ensuring patients feel informed, supported, and empowered. My extensive experience with insurance eligibility, public benefits, and patient‑facing communication makes me well‑equipped to excel in this role and contribute meaningfully to your team.

Experience

1. Insurance Coordinator

   Vivent Health

   Sep 2019 — Present · Denver, CO, US

   Expanded patient caseload from 53 to 202, significantly increasing access to healthcare services for individuals living with HIV/AIDS and enhancing program reach and impact.• Increased insurance enrollment by 280.00%, resulting in significant revenue growth and improved access to care for clients.• Successfully maintained continuous healthcare coverage for clients by navigating complex systems including Medicaid, Medicare, ADAP, and Marketplace plans.• Advocated for clients to resolve insurance-related barriers, leading to improved treatment adherence and reduced care disruptions.• Delivered targeted education on insurance options and procedures, enhancing client understanding and self-management.• Effective insurance verification requires clear communication, strict confidentiality, accurate documentation, and compassion, while ensuring written communication and adherence to pre-certification procedures.• Strengthened organizational partnerships with public benefit programs, improving service coordination and client outcomes.

Education

• Barry University

  Bachelor of Science, Health Service Administration

  2003 — 2006

• Miami Dade College

  Associate of Arts and Sciences (AAS), Business Administration and Management, General

  1996 — 1999