Hector Avelar

About Hector Avelar

I am a client success and program leader with over a decade of experience driving global strategy, financial performance, and enterprise partnerships across complex organizations.I have led and scaled portfolios exceeding $43m in annual value, with a consistent focus on retention, expansion, and long-term value creation. My approach centers on aligning business strategy with client objectives, ensuring that programs are not only operationally sound but also financially and strategically impactful.I operate as a strategic partner to executive stakeholders, translating high-level goals into clear execution plans across teams, markets, and functions. From global program development to financial oversight and team leadership, I prioritize clarity, accountability, and results.What differentiates my leadership style is a bias toward ownership and foresight. I focus on anticipating challenges, simplifying complexity, and building scalable solutions that strengthen partnerships and drive measurable outcomes.I am always open to connecting with leaders and organizations focused on building high-performing programs and durable client relationships.#CustomerSuccess #ClientRelations #FinanceManagement #BusinessDevelopment #TeamLeadership #StrategicPartnerships #ClientRetention #GlobalStrategy

Experience

1. Senior Director of Strategic Accounts

   Crafty

   Sep 2025 — Present · Chicago, IL, US

   In my current role, I lead global client strategy and oversee a portfolio exceeding $42M in annual value. I focus on driving retention, expanding partnerships, and aligning financial and operational performance across enterprise accounts.Key contributions include:• Led portfolio growth and retention strategy across key accounts, strengthening long-term client relationships and increasing overall account stability• Built and executed strategic account plans that directly contributed to revenue expansion and deeper client engagement• Improved operational efficiency across programs by introducing new workflows, Ai Chat bots and other tools, enabling teams to scale support without increasing overhead• Partnered closely with executive stakeholders to align program performance with broader business objectives, ensuring consistent delivery against financial targets• Identified and acted on growth opportunities within existing accounts, leading to expanded scope, increased spend, and stronger client dependency on services• Coached and developed teams to operate with greater ownership and accountability, improving consistency in execution and client experience

Education

• Elgin Community College

  Associate's degree, Restaurant, Culinary, and Catering Management/Manager

• Triton College

  Emergency Medical Technology/Technician (EMT Paramedic)