Hector Salgado
Customer Success Manager @Data Engineer Academy
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WORK HISTORY
Customer Success Manager @Data Engineer Academy
Managed a rotating portfolio of 80+ active clients across Data Analytics, Data Engineering, and Gen AI programs, owning onboarding, early-to-mid lifecycle execution, and transition readiness for long-term retention teams- Collaborate with technical coaches to identify at-risk clients and implement retention strategies that improved program completion rates by 20%- Conduct bi-weekly success calls and feedback surveys to track client progress, identify bottlenecks, and design personalized action plans- Implemented a client onboarding framework and milestone system that reduced support escalations by 30% and improved time-to-engagement by 25%- Partner with marketing and sales to close feedback loops between prospect expectations and client outcomes, improving conversion-to-retention alignment for the Customer Success Manager role.
EDUCATION
California State University, Stanislaus
Bachelor's degree, Bachelor in Music Education
Remote Closing Academy & Ascension
Selling Skills and Sales Operations
Teachers College of San Joaquin
Single Subject Credential
Higher Levels - Tech Sales Ascension & SDR Accelerator
Selling Skills and Sales Operations
ABOUT HECTOR SALGADO
I’m a bilingual (English/Spanish) Customer Success Manager helping clients achieve measurable outcomes through structured onboarding, retention readiness, and scalable success systems. I’ve managed rotating portfolio of 80+ active clients in data, AI, and online education programs, reducing support escalations and accelerating time-to-value.My superpower is turning complex workflows into actionable, results-driven processes. I build client health scoring systems, coach clients to reach milestone goals, and align internal teams to improve adoption, retention, and expansion readiness. I focus on data-informed decisions to protect retention, uncover growth opportunities, and ensure clients reach their goals efficiently. If you’re scaling a CS team and need someone who can drive client success, retention, and scalable growth, let’s connect.Salesforce | Close | Totango | Go High Level | Health Scoring | Account Health Monitoring | Churn Indicators KPI Reporting | Retention Readiness | Renewals | Escalation Management | Expansion Signals Value-Based Upsell Support | Renewal Alignment | Sales to CS Handoff | Executive Stakeholder Communication Bilingual Client Facilitation (EN/ES)| Onboarding at Scale |Lifecycle Management | Consultative Discovery | SPIN NEPQ | Gap Selling
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