Herbert John Chua
Passenger Service Agent @Hallmark Aviation
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WORK HISTORY
Passenger Service Agent @Hallmark Aviation
New York, NY, US
Deliver frontline customer service and operational support for international carriers including China Airlines and Xiamen Air at John F. Kennedy Airport. Responsible for ensuring safe, efficient, and compliant ground operations while maintaining a high standard passenger experience. Key Responsibilities- Manage check-in, boarding, and gate operations for international long-haul flights- Verify travel documentation and ensure compliance with airline and TSA regulations- Cross trained in ramp operations, baggage management, and aircraft turnaround procedures.
EDUCATION
Philippine School of Business Administration
BSBA
ABOUT HERBERT JOHN CHUA
Adaptable and resourceful professional with over 15 years of experience in operations, entrepreneurship, and administrative management across diverse industries. Known for driving efficiency, managing complex projects, and supporting executive-level functions. Highly organized, detail-oriented, and skilled at multitasking, with a proven ability to work independently or collaboratively.
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