Hebron Yohannes

Front Office Manager @Comfort Inn Ballston

Arlington, VA, US

Processed guest arrivals and departures, including all necessary payments, using Opera Systems. Handled and coordinated room assignments and pre-arrivals for approximately 50-100 guests daily Acted as supervisor on duty for the hotel in the absence of the General Manager. Assisted with the check-in and check-out of group sales and tours with approximately 20-60 guests. Led 8+ front desk agents and increased hospitality sales by 20% above the hotel’s financial goals and objectives Coordinated organizational and administrative tasks for all employees in an efficient manner and improved overall employee performance by 42% with a training plan

Northern Virginia Community College

Associate of Science - AS, Business Administration and Management, General

George Mason University

Bachelor of Business Information Systems With a Concentration In (MIS) , Computer/Information Technology