Heaven Schott
Senior Customer Success Manager | Strategic Management Consultant
- Role
- Senior Customer Success Manager at Behavox
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Heaven Schott
Results-driven SaaS Senior Customer Success Manager with a proven track record of exceeding retention targets while fostering long-term partnerships. Known for an effective, consultative approach that elevates enterprise account success and delivers exceptional customer satisfaction. A strategic partner skilled in engaging with internal and external stakeholders through proactive communication, expert project management and data-driven decision-making. Technical skills include proficiency with Project Management tools (Asana, Monday.com), CRM software (Salesforce, Oracle, PlanHat, HubSpot), and data analysis and visualization software (Excel, Tableau, Power BI).
Experience
Senior Customer Success Manager
Oct 2025 — Present · Tysons Corner, VA, US
Enabling continuous value generation for high-touch Enterprise clients in the financial sector. • Collaborating cross-departmentally to enhance customer experience across the product ecosystem. • Fostering strong relationships with clients to ensure satisfaction and retention.
Education
Purdue University
Bachelor’s Degree, Hospitality and Tourism Management
2011 — 2014
Skills
- Hospitality Industry
- Tourism
- Resorts
- Microsoft Office
- Hotel Management
- Hospitality
- Time Management
- Hospitality Management
- Food & Beverage
- Customer Service
- Event Planning
- Sales Management
- Event Management
- Tourism Management
- Teamwork
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