Heaven Omari

Assistant Manager @Best Buy

MD, US

Managed daily business operations including service call coordination, schedule planning, and logistics toensure timely and efficient service delivery• Handled customer inquiries via phone, email, and text while providing timely, professional, and solutionfocused responses• Trained and supported new team members to uphold service standards and meet company performanceexpectations• Supervised job dispatch and aligned technician schedules with customer needs and geographic logistics• Increased website engagement by 50 percent through improved communication practices and faster responsetimes

Mount St. Mary's University

Bachelor's degree, Communications