Heather Wintermantel

About Heather Wintermantel

Customer Experience executive leading Go-To-Market and CX transformation across the end-to-end customer lifecycle in high-growth SaaS and enterprise environments, from growth-stage companies to Fortune 500 organizations. I specialize in building AI-native, customer-centric operating models that align people, process, technology, and data to accelerate time-to-value, improve retention, and drive scalable growth. My work sits at the intersection of CX strategy, GTM transformation, and operational excellence; translating vision into repeatable systems that increase productivity, elevate customer outcomes, and unlock operating leverage. I bring a strong track record of improving adoption, strengthening GRR/NRR, and leading complex, enterprise-wide transformation initiatives, consistently driving >95% GRR while improving time-to-value and customer lifetime value. I believe the next generation of market leaders will be defined by their ability to design around the end-to-end customer lifecycle and operationalize Human+ capabilities, where AI augments human judgment, creativity, and connection. This requires rethinking workflows, roles, and skills, with enablement as the force multiplier that drives behavior change and sustained impact. My approach combines deep customer understanding with structured execution: defining CX vision and strategy, building scalable programs, and embedding feedback loops that connect customer insights directly to product, GTM, and business strategy. I’ve led initiatives including Executive Briefing Centers, Executive Sponsor Programs, Customer Advisory Boards, and community-led engagement models, strengthening relationships and driving measurable business outcomes. I operate at the convergence of internal transformation and customer success, leading organizational change while partnering directly with customers as a trusted advisor to align strategy, accelerate value realization, and drive long-term outcomes. As a Prosci Certified Change Practitioner, I bring a disciplined approach to change leadership, ensuring adoption at scale. Known for executive presence and cross-functional leadership, I build high-performing teams and cultures grounded in accountability, growth, and purpose. I’m focused on helping organizations reimagine how they operate; embedding AI, elevating Human+ capabilities, and designing customer-centric systems that drive sustainable retention and growth.

Experience

1. San Francisco Bay Area

   Zendesk

   Present

Education

• University of California, Davis

  Bachelor of Arts - BA, International Relations, minor: Socio-Cultural Anthropology

Skills

• Crm Software
• Peoplesoft Crm
• Crm
• Salesforce.com
• Siebel
• Enterprise Software
• Saas
• IT Strategy
• Peoplesoft
• Program Management
• Vendor Management
• Sdlc
• Outsourcing
• Change Management
• Business Analysis
• Integration
• Project Portfolio Management
• Business Strategy
• IT & Business Strategy Alignment
• Governance
• Business Development
• Strategic Consulting
• Strategic Roadmaps
• Technology Roadmapping
• Process Improvement
• Process Analysis
• Cross Functional Relationship Building
• Multi-Cultural Team Building
• Cross Functional Team Building
• Strategic Alliances
• Organizational Vision
• Training
• Demand Management
• Business Process Improvement
• Strategy
• Project Management
• Professional Services
• Management
• Business Transformation
• Software Development