Heather Whitpan

Stewardship Manager, Washington National Opera (Wno) @The John F. Kennedy Center For The Performing Arts

DC, US

Software: Microsoft Outlook/Teams/Sharepoint, Tessitura CRM, Asana, Robohead, Wordfly Email, Canva, cVent Social Tables Maintain a comprehensive, integrated donor stewardship and recognition program for the Washington National Opera within the greater membership program of the Kennedy Center Collaborate across the Development team to help develop and manage an annual individual donor stewardship plan, with strategic touchpoints, stewardship events, and meetings throughout the year Serve as primary event coordinator for five annual donor receptions, the annual gala, and various small engagement events Manage a calendar of donor communications across giving levels, looking for opportunities to leverage and streamline content across audiences Build and refine the systems, processes, measures, and policies to ensure the donor stewardship program is effective and efficient Work with individual donor teams to write, implement, and refresh acknowledgment strategies for various audiences Inventory and review solicitation, acknowledgments, stewardship, and donor recognition materials for quality and consistency Oversee the 2.2M expense budget Effectively manage two team members by supervising day-to-day work, weekly check-in meetings, and annual review process while intentionally investing in their continued professional growth

Indiana University of Pennsylvania

BA, English/Theater