Heather Waszczak

Training & Contractor Support Specialist @Legrand, North America

New London, CT, US

Primary liaison among Contractors, Sales Reps, Operations teams, and Vendors to streamline communication and collaboration; handle inquiries and program-related requests• Utilize Salesforce to manage communications, track updates, and support internal sales initiatives• Train Sales Reps and Contractors to improve familiarity with systems and reduce ongoing support needs• Receive and process program updates, contractor certifications, and database information to ensure accurate service records• Develop and manage Excel tracking tools for POS data and forecasting; apply pivot tables and data analysis for monthly reporting and sales support• Oversee warranty application review and approval processes using bill of materials and testing software to ensure compliance