Heather R. Thomas
- Role
- Strategic Optimization Partner Ats, Crm and Text Engagement at ICIMS
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Heather R. Thomas
The best talent is not looking; it is found and cultivated\"- Heather Thomas…
Experience
Strategic Optimization Partner Ats, Crm and Text Engagement
Feb 2022 — Present
Managing the Strategic Customer Relationship including Renewal, Expansion, Onboarding for Fortune 500 logos.(ATS, Cloud, Text, CRM, Career Sites, iCIMS Talent Cloud, API, Automation)- Principal Program Manager for Text A2P, SMS AI Sequence Onboarding platform. Velocity of 11M messages supporting 170K+ employees. A2P, API Integration, JSON, Postman, 10DLC, SaaS, SMS, Text Compliance with Opt-in custom sequence logic- Designated Technical Account Manager delivering Premier Service Engagement for Fortune 100 Software Engineering company. Supporting configurable automation with API, JSON, SumoLogic, for complex layered architecture. Collaborate with cross-functional Product, Labs & Engineering teams to resolve C-level escalated customer issues. Research the complex elements (Cloud hosting, SaaS, Integration (API), SSO, Labs, Engineering) and form hypotheses about the department that will be best equipped to solve. Ability to challenge all members of cross-functional teams (engineering, design, product, marketing, sales) to think boldly and creatively to execute timely solutions. Provide critical on-call support for Severity 1 Service Disruptions for Premium Service engagement.
Skills
- Job Descriptions
- Employer Branding
- Crm
- Screening
- Sdlc
- Higher Education
- Personnel Management
- Search
- Management
- Telecommunications
- Networking
- Sourcing
- Human Resources
- Interviews
- Human Capital Management
- Executive Search
- Training
- Direct Sourcing
- Project Management
- Process Improvement
- Lean Manufacturing
- Oil & Gas
- Operations Management
- Hiring
- Peoplesourcing
- Manufacturing
- E-Recruitment
- Talent Acquisition
- Strategic Sourcing
- Interviewing
- Internet Recruiting
- Six Sigma
- Applicant Tracking Systems
- Full-Cycle Recruiting
- Engineering
- Strategy
- Recruiting
- Technical Recruiting
- Cold Calling
- Job Fairs
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