Heather Sweet
Director of Customer Experience @City of Spokane
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WORK HISTORY
Director of Customer Experience @City of Spokane
Spokane, WA, US
SKILLS
ABOUT HEATHER SWEET
Result-driven and significantly experienced Program Director with proven expertise in evaluating and managing call center performance while managing a department that provides exceptional customer service. Track record in motivating team members and collaborating with department leaders to achieve business results. Facilitates employee engagement and fosters a mission-focused culture of transparency, learning, team success, collaboration, and accountability. Proven tenure in leading multiple business units, allocating resources to maximize department production, and leading successful quality of care protocols.
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