Heather Shammo

About Heather Shammo

I specialize in strategic growth and high-level account management within the staffing and talent solutions space. I operate as a Delivery Account Manager with a demonstrated and successful history of managing clients in this rewarding industry.My current focus is Strategic Business Development and Delivery Excellence for National and Strategic Accounts. My role centers on executing regional sales strategies and nurturing key partnerships to drive profitable growth in the business professional sector. I am skilled, process-driven, attentive, and efficient in recruitment and talent acquisition strategy, ensuring I leverage comprehensive market intelligence to sell Randstad\'s work solutions that maximize client satisfaction, productivity, and financial impact.My professional approach is rooted in being experienced, dependable, compassionate, and ethical. I am a highly motivated professional with a passion to always work hard with integrity and make a positive impact. I am a strong and effective communicator, a dedicated relationship builder, and a thought leader with over 10 years in the industry and a Bachelor of Arts degree in Communication from San Diego State University.

Experience

1. Delivery Account Manager (Strategic & National Accounts, Strategic Customer Group)

   Randstad USA

   Oct 2025 — Present

   Strategic Business Development: Accountable for establishing and executing regional sales strategies to drive new business acquisition and profitable growth within strategic & national accounts supporting the business professional sector.• Relationship Management: Cultivating and nurturing strategic relationships with clients, prospects, and corporate partners to ensure high customer satisfaction and fulfillment of client commitments.• Talent Solutions Expertise: Providing key insights and selling Randstad\'s comprehensive work solutions that impact client productivity and profitability by working collaboratively with Talent Delivery partners to place the right talent.• Market Leadership & Innovation: Serving as a thought leader and resource in the community, providing market intelligence, and driving the adoption of new practices and strategies to enhance sales performance and customer experience.

Education

• San Diego State University

  Bachelor of Arts (B.A.), Communication, General

  2010 — 2014

Skills

• Telecommunications
• Multi Tasking
• Leadership
• Customer Retention
• Customer Service
• Call Logging
• Wireless
• Sales Management
• Account Management
• Proficient Typing Skills
• Records Management
• Management
• Microsoft Word
• Sales Process
• Temporary Placement
• Microsoft Office
• Sales
• Recruiting
• M2m
• Mobile Devices
• Powerpoint
• Microsoft Excel
• Sales Presentations
• Direct Sales
• Organizational Effectiveness