Heather Sevilla

Founding Mentor @Women In Customer Success

San Francisco, CA, US
EMAILS
h•••••••@cisco.com
MOBILE NUMBERS
+19•••••••65

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WORK HISTORY

Feb 2023 — Present

Founding Mentor @Women In Customer Success

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Founding Mentor. Mentoring and coaching women transition into Customer Success, grow their career, move into leadership, and help develop their brand.

EDUCATION

N/A

Saint Mary's College of California

MBA, Masters of Business Administration

N/A

California State University - East Bay

BS, Bachelors of Science, Health Care Management

N/A

California State University, Chico

BS Nursing

SKILLS

Team LeadershipCold CallingValue Based SellingSales ProcessBusiness DevelopmentSoftware as a Service (Saas)Digital MarketingCustomer Relationship Management (Crm)Public SpeakingManagementSolution SellingDirect SalesSellingAdobeSales ManagementB2bPipelinesSelf-DrivenConnecting PeopleTeamworkBusinessCustomer RetentionCustomer ServiceTeam ManagementCustomer SatisfactionTelecommunicationsNew Business DevelopmentSales PresentationsSelf-ConfidenceMicrosoft OfficeSalesNetworkingSalesforce.comLead GenerationMicrosoft ExcelPowerpoint

ABOUT HEATHER SEVILLA

As a Senior Manager at Cisco with over a decade of leadership experience, I specialize in both technical and strategic customer success and account management. I excel at data-driven and strategic decision-making which has lead to consistently surpassing company and department OKRs and KPIs. My work focuses on creating and empowering teams to deliver and exceed measurable outcomes in retention, growth, and strategic relationships with C level executives at various Fortune 500 companies. I consistently lead various GTM initiatives that drive product strategy and value and excel at data driven and strategic decision making. With a commitment to fostering growth, I mentor and coach individuals to navigate through all aspects of customer success, develop leadership acumen, and enhance their professional brand. My mission is to drive meaningful change in organizations by leveraging technical and strategic expertise and leadership to enhance customer retention and drive growth and expansion.

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Heather Sevilla — Email, Phone Number & Contact Info | Unifers