Heather Collins
Quickbooks Pro Advisor | Virtual Bookkeeping Partner | Helping Service Providers Master Their Money | Let\'s Work Together
- Role
- Digital Experience Consultant at Windstream
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
About Heather Collins
Highly skilled communications professional with a diverse background. Currently a Digital Experience Consultant working to create and support the online portal experiences of our Channel Partners and Customers.
Experience
Digital Experience Consultant
Jan 2019 — Present
As the Product Owner for channel partner facing portal, WE | Connect Partners, I create and manage a meaningful backlog of development work that enhances the Partner experience and helps them run their business with Windstream- Manage product roadmap for new development projects, gathering and prioritization of functionality & enhancements- Work collaboratively with teams to understand, map out and write user story requirements that provide clear direction for IT developers and UX/UI Designers- Manage iterative deployment of scrum work to partner/customer facing portals- Conduct user acceptance testing and production validation of all sprint work- On-going post-production support for internal & external end users- Manage beta user program to obtain valuable input from Partners before launch of major new features- Provided business unit leadership with guidance on strategy and resource deployment based upon process improvement- Held weekly and monthly readouts for company executives on portal activities and metrics- Stakeholder role on scrum team for Windstream customer-facing portal, WE Connect
Education
Northeastern Technical College
General Studies
2004 — 2005
Winthrop University
Bachelors, Biology
2005 — 2009
Skills
- Business Process
- Microsoft Word
- Team Leadership
- Time Management
- Customer Satisfaction
- Training
- Leadership
- Coaching
- Team Building
- Management
- Interviews
- Project Planning
- Leadership Development
- Sales Operations
- Customer Retention
- Direct Sales
- Customer Service
- Voice Over Ip (Voip)
- Salesforce.com Administration
- Microsoft Office
- Sales
- Strategic Planning
- Account Management
- Recruiting
- Negotiation
- Mac
- Social Media
- Root Cause Analysis
- Teamwork
- Cheerleading
- Corporate Communications
- Research
- Call Centers
- Business Development
- Process Improvement
- Outlook
- Voip
- User Acceptance Testing
- Marketing Strategy
- New Product Roll Out
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