Heather Schwartz
Field Human Resources Business Partner @Pet Supermarket
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WORK HISTORY
Field Human Resources Business Partner @Pet Supermarket
Sunrise, FL, US
Serve as a strategic HR partner to retail leadership, supporting approximately 1,500 employees across 9 states, by aligning people strategies with operational and business objectives in collaboration with Operations and HR teams• Lead and execute HR initiatives within the retail field organization, driving employee engagement, retention, and a high-performance culture that supports long-term business growth• Partner with retail and operations leadership to address high employee turnover by identifying root causes, strengthening engagement strategies, and implementing proactive retention initiatives in a high-volume, multi-state retail environment• Act as a trusted advisor to leaders on employee relations matters, conducting thorough and objective investigations and recommending appropriate, compliant courses of action• Maintain deep knowledge of federal and state employment laws to ensure regulatory compliance, mitigate risk, and guide day-to-day people management decisions• Analyze workforce trends and key metrics in partnership with operations leaders and District Managers to inform data-driven solutions, programs, and policy enhancements• Provide strategic guidance on organizational design, workforce planning, restructures, and succession planning to support internal mobility and business continuity• Serve as an employee advocate and change agent, fostering a positive organizational culture through proactive engagement efforts, onboarding support, and hands-on HR execution
EDUCATION
Florida State University - Herbert Wertheim College of Business
MBA, Business Administration, Hospitality Concentration
University of Central Florida
Master of Science - MS, Hospitality Administration/Management
Florida International University
Bachelors of Science, Advertising / Marketing
ABOUT HEATHER SCHWARTZ
Service-oriented and results-driven Human Resources professional with over 15 years of leadership experience across both public and private sectors spanning hospitality, retail, manufacturing, IT, public safety, and corporate environments. Committed to strengthening business success through innovation, with recent focus on integrating AI tools to streamline operations, spark creativity, and solve HR challenges in more agile, forward-thinking ways. Expertise in talent acquisition, employee engagement and retention, leadership development, employee relations, and strategic HR planning. Proven track record in designing HR infrastructures from the ground up, leading HR technology transitions and organizational change, and partnering with business leaders to foster welcoming and inclusive cultures where employees feel valued, supported, and motivated to stay.
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