Heather Richardson

About Heather Richardson

I am an Enterprise AI Transformation Executive helping organizations transition from traditional operating models to AI-first enterprises powered by agentic systems and modern decision architecture.My work focuses on designing AI-native operating models that integrate enterprise data platforms, automation, and advanced AI capabilities into finance, risk, and operational systems—enabling organizations to move from reactive transformation to continuous enterprise value creation.Over the past decade I have led large-scale transformation initiatives across financial services, technology, consulting, and manufacturing environments, partnering with executive leadership teams to modernize operating models, deploy cloud data architectures, and implement AI capabilities that accelerate decision velocity and strengthen enterprise performance.Career experience spans operational leadership in global manufacturing at Johnson Controls, enterprise analytics and behavioral insight programs at Gallup, enterprise platform modernization at Mutual of Omaha, predictive lending and decision systems at Farm Credit Services of America, and AI underwriting and risk platforms at Concora Credit. Most recently, I led transformation initiatives within the Banking and Capital Markets sector at Genpact, implementing AI-first finance operating models and enterprise data ecosystems across complex organizations.My focus today is helping organizations evolve beyond traditional reporting environments toward AI-native enterprises where human leaders and intelligent agents collaborate to continuously improve decision quality, operational resilience, and long-term enterprise value.Transformation Outcomes• Enabled $3B–$6B portfolio growth through predictive lending systems• Led $125M+ enterprise AI and data transformation portfolios• Delivered ~40% operational efficiency improvements through automation and AI• Built enterprise decision platforms supporting 10M+ customersTransformation FocusEnterprise AI TransformationAI-First Operating ModelsAgentic Enterprise SystemsEnterprise Data Strategy & GovernanceFinance & Risk TransformationResponsible AI & AI GovernanceHuman–AI CollaborationOperating Model DesignI believe the next era of leadership will belong to organizations that design systems capable of elevating both human capability and institutional intelligence.

Experience

1. VP, Ai Transformation & Business Value Strategy

   Genpact

   Apr 2025 — Present

   Lead global AI transformation initiatives for Fortune 500 clients in manufacturing, technology, and financial services, driving enterprise reinvention and measurable business outcomes.• Orchestrate multi-year AI reinvention programs exceeding $100M in value creation, integrating Generative AI, automation, and human systems to deliver 3× operational maturity.• Advise CFOs, COOs, and CDOs on scaling Responsible and Generative AI across finance, supply chain, and customer ecosystems.• Design AI-first operating models that accelerate enterprise agility, reduce cost-to-serve by up to 40%, and unlock new revenue streams.• Oversee 50+ cross-functional consultants and technologists delivering AI governance frameworks and value-realization playbooks across global client portfolios.• Champion Responsible AI ethics and transformation culture, embedding trust, resilience, and innovation into client organizations.

Education

• University of Nebraska at Omaha

  Executive MBA, Information Technology

• Northwest Missouri State University

  Bachelor of Science, Business Management

• MIT Professional Education

  Leadership for the Age of AI

• Arizona State University

  Executive MBA, Sustainability Studies

Skills

• Customer Experience
• Activism
• Program Management
• Strategic Planning
• Process Improvement
• Six Sigma
• Rapid Prototyping
• Customer Service
• Business Analysis
• Human Resources
• Management Consulting
• Consulting
• Digital Marketing
• Business Intelligence
• Agile Methodologies
• Communication
• Management
• Team Building
• Hadoop
• Product Management
• Predictive Analytics
• Performance Management
• Technological Innovation
• Business Process Improvement
• Strategy
• Fundraising
• Innovation Management
• Leadership
• Leadership Development
• Sdlc
• Analytics
• Training
• Project Management
• Vendor Management
• Change Management
• Leading Positive Change
• Change Agent