Heather Rice

About Heather Rice

Staffing industry professional with over 25 years experience in operations, training, leadership, program management, customer implementations, P&L analysis, expense control, compliance, pricing and sales.

Experience

1. Vice President Business Operations

   The Adecco Group

   May 1994 — Present

   Vice President Business Operations, Adecco US March 2023-Present*Driving business vision and alignment in relation to operational efficiency and compliance for Adecco*Implement strategy and communications to ensure all teams can clearly interpret and follow all components of local, state, and federal employment law*Leading multiple operational functions across US including Compliance, Franchise/Affiliate, Inhouse Program among others*Collaborate with various departments to ensure policies and procedures are designed and implementedHead of Delivery Success, Adecco US May 2021-March 2023*Leading multiple operational functions across all business verticals and central delivery*Oversee the development, deployment, and maintenance of the Operational Academy for colleague onboarding and training programs*Lead the Delivery Success team which focuses on execution of activities related to quality, compliance, process efficiency for continued improvement and profitabilityVP of Operations, Adecco US Jan 2018 - May 2021* Driving business vision and alignment for operational efficiency and compliance* Directs strategy for the roll-out of company initiatives, policies and procedures* Consults, develops and implements business processes to increase productivity, reduce costs, improve quality and colleague performance* Analyze operations data and develop strategies with field management to solve complex business issuesVP of Operations, Adecco NC Division Jan 2008 - Dec 2017* Oversee operations for North Central division which encompasses over 100 branches * Work with and manage divisional Regional Operations Managers that oversee branch training and compliance* Division point person with Corporate on operational, financial, quality, and compliance initiatives* Support regions with any customer implementation and account analysis to ensure they are set up as effective and as efficient as possibleMay 1994 - Jan 2008* Various positions at Adecco

Education

• UMass Boston

  Bachelor of Science (B.S.), College of Management

  1989 — 1993

Skills

• Staffing Services
• Human Resources
• Recruiting
• Sourcing
• Contract Recruitment
• College Recruiting
• Screening
• Temporary Staffing
• Customer Service
• Training
• Applicant Tracking Systems
• Employee Relations
• Talent Acquisition
• Vendor Management
• Temporary Placement
• Technical Recruiting
• Leadership