Heather Reaves

About Heather Reaves

PCI DSS Improvement SpecialistMulti-faceted professional with over 15 years of experience enhancing operational objectives within organizations with 6 years of PCI-DSS experience. Focused on increasing productivity, evaluating and planning strategic business operations to meet merchant needs while satisfying Payment Card Industry Data Security Standards, contract requirements, and working in tandem with HIPPAA, NIST, and CISSP. Skilled in assessing and improving policies and procedures and dedicated to implementing improvements to increase operational effectiveness. Collaborative member of management team focused on providing knowledgeable recommendations for improved business tactics. Focused on building relationships across departments, searching for opportunities, and finding beneficial scenarios for all stakeholders. Agile Project Management background and skills lend themselves to effectively executing new rollouts and improving existing systems.

Experience

1. Pci Compliance Specialist

   Coastal Credit Union

   Jul 2023 — Present

   Build program to achieve and maintain PCI DSS compliance for card issuing bank and merchant environments. Use interpersonal collaboration skills to work with business units outside of CyberSecurity to understand, assess risk, and communicate recommendations. Work with IT managers, VPs, and Project Management Office (PMO) to influence changes in methodology and foster efficiency gains and security improvements. Key Accomplishments-Conduct PCI DSS Scope Assessment to determine people, processes, and programs in scope for PCI DSS compliance. Assess other PCI SSC Standards that may be applicable to the credit union environment-Conduct PCI DSS Gap Assessment of the entire IT and credit union environment and provide an exhaustive list of deliverables to PMO-Conduct PCI DSS Gap Assessment of systems used within the credit union environment by collaborating with users, vendors, legal, and PMO. Identify gaps, understand internal policies and standards, and propose recommendations to business unit VPs to secure operations with minimal or improved impact to existing business operations-Create assessment reports for Scope Assessment, Gap Assessment, and System Assessments for PCI that-Are understandable for Executive Leaders -Clearly define the existing environment, business processes and needs met-Analysis of applicable PCI DSS SAQ selection-Recommendations for scope reduction and the business & financial impact-Identify gaps for PCI DSS requirements with recommendations on how to achieve compliance-Create PCI Collaboration Group for Credit Unions to share experiences, successes, and present challenges for input.

Education

• Appalachian State University

  BS, Recreation Management, Psychology

  2004 — 2007

Skills

• Strategic Planning
• Event Planning
• Business Development
• Investments
• Wealth Management
• Sales
• Financial Planners
• Retirement Planning
• Business Planning
• Insurance
• Leadership
• Portfolio Management
• Estate Planning
• Marketing
• Management
• Retirement
• Strategic Financial Planning
• Strategy
• 401k Rollovers
• Market Research
• Email Marketing
• Coaching
• Interviews
• Event Management
• Customer Service
• Training
• Financial Analysis
• Advertising
• Risk Management
• Analysis
• Time Management
• Fixed Annuities
• Life Insurance
• Small Business