Heather Olson
Passionate about shaping the Customer Experience from pre-sales to adoption and beyond
- Role
- Manager, Implementation Services at Brex
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Heather Olson
With over 15 years of experience in customer-facing roles, my mission is to shape the customer experience from pre-sales to adoption and beyond, by providing clear and consumable technical expertise, creating easily adaptable processes and documentation, and empowering customers to achieve their goals with Brex\'s products and services. As a former Executive Operations Manager and Solutions Consultant at SAP Concur, I have a strong background in managing complex projects. I enjoy learning from diverse perspectives and feedback.
Experience
Manager, Implementation Services
Oct 2023 — Present
Education
Northwest University December 2004
Bachelor of Arts, Organizational Communication; Leadership, Interpersonal Communication
2001 — 2004
Skills
- Customer Relations
- Sales
- Saas
- Mentoring
- Coaching
- Customer Service
- Training
- Customer Satisfaction
- Business Process Improvement
- Management
- Marketing
- Project Management
- Leadership
- Crm
- Process Improvement
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