Heather Quintans
Account Manager Consultant @MetLife
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WORK HISTORY
Account Manager Consultant @MetLife
Tampa, FL, US
Acted as the primary liaison for brokers and clients within a life block, ensuring seamless communication and timely issue resolution.• Led client-facing and broker-facing meetings to align on goals, track performance, and drive retention.• Develops regional account plans to educates or reposition product lines for higher broker engagement ultimately increasing end-user visibility and enrollment into product• Identified cross-sell and re-enrollment opportunities in collaboration with internal partners including Marketing, Sales and Underwriting.• Lead and support benefit plan implementations from kickoff to go-live, ensuring seamless coordination across internal teams, brokers, and clients to deliver a smooth and timely onboarding experience
EDUCATION
Boston College
BA, Communications
SKILLS
ABOUT HEATHER QUINTANS
I don\'t lead with a pitch — I lead with curiosity and data insights to drive growth and retention.After 12+ years in healthcare benefits with large employer groups and broker-driven markets, I\'ve learned that the best client relationships are built on insight, not pressure. I dig into claims trends, utilization patterns, and plan performance to surface what clients can\'t always see themselves — and then I help them do something about it.My sweet spot is the space where broker relationships meet employer strategy. I\'ve managed portfolios from 500 to lives across health carriers, TPAs, and ancillary benefits, consistently hitting retention and growth targets by being the person clients actually trust to tell them the truth.What I bring to a team:Account expansion through cross-sell and consultative strategy — not volume sellingBroker activation and partner enablement across mid-market employer groupsData storytelling that turns utilization and claims analytics into executive conversationsDeep benefits fluency across self-funded, fully insured, Medicare, and ancillary productsRenewals, RFPs, and QBRs that strengthen partnerships instead of just checking a boxI\'ve hit 102% of target, retained 90% of a book through a major org transition, and driven 12%+ growth in multi-product adoption — not by pushing products, but by understanding what clients actually need.If you\'re building a team that values strategic thinking over transactional selling, I\'d love to connect.
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