Heather Mickley Platt
Business Systems Analyst Ii @Love's Travel Stops
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WORK HISTORY
Business Systems Analyst Ii @Love's Travel Stops
Oklahoma City, OK, US
Lead analysis and system configuration for enterprise applications supporting operations across 700+ retail locations.− Translate complex stakeholder requirements into structured user stories, workflows, and system enhancements across multiple IT teams.− Map and document enterprise business processes to strengthen governance, usability, and adoption of internal platforms.− Partner with BI, database, and operations teams to test, validate, and release system enhancements in production environments.− Analyzed Power BI telemetry and applied Lean Six Sigma methods to reduce dashboard load times by 40%, improving executive KPI visibility.− Support vendor evaluations and RFP analysis by developing weighted scoring models and ROI frameworks used in executive decision making.
EDUCATION
Gonzaga University
Master of Arts (MA), Communication and Organizational Leadership Studies
University of Oklahoma
Bachelor of Arts (BA), Journalism: Broadcast and Electronic Media
ABOUT HEATHER MICKLEY PLATT
Business Systems Analyst II who thrives at the intersection of people, process, and technology. I translate complex business needs into clear requirements, design data-driven solutions, and apply Lean Six Sigma methods to deliver measurable improvements. At Love’s Travel Stops, I’ve supported enterprise software rollouts across 700+ stores and optimized Power BI dashboards to improve decision-making. I’m energized by solving messy problems, streamlining processes, and turning data into stories leaders can act on.
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