Heather Paraskos
Director of Operations @Saint Alphonsus
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WORK HISTORY
Director of Operations @Saint Alphonsus
Manage strategic operations and financial performance for 10 clinics including Family Medicine, Pediatrics, Urgent Care, OB/GYN, Maternal Fetal Medicine and other specialties throughout the years such as Cardiology, Neurology, Vascular, Neurosurgery, and Behavioral Health.• Oversee 7 direct reports, 270 indirect reports, and 110 providers.• Led initiatives for operational efficiency, positive relationship development, and service expansion.• Orchestrate budget management for revenue exceeding $65 million annually.• Co-Director for Primary Care Tiger Team focused on patient access and provider productivity.• Contributed to the network-wide Electronic Medical Record implementation for NextGen and EPIC.• Navigate divisional growth, multiple re-organizations, and optimization efforts.• Foster organizational culture dedicated to excellence.• Develop and implemented strategies to optimize operational efficiency and improve patient experience in a healthcare setting.• Identify opportunities for process improvement and implemented strategies to streamline operations and increase efficiency.• Implement Lean management principles to streamline processes and reduce waste.• Develop and executed initiatives to improve provider productivity and increase patient access.• Develop and execute strategies to improve collaboration and communication among the different clinics and specialties within the medical group.• Develop and implement strategies to enhance patient safety and reduce medical errors.
EDUCATION
Northwest Nazarene University
Master of Business Administration - MBA, Business Administration and Management, General
Boise State University
Bachelor of Science, Psychology 2008
ABOUT HEATHER PARASKOS
At Saint Alphonsus, I oversee the strategic and financial performance of 12 clinics, ensuring operations align with our commitment to excellence in service, quality, and safety. I successfully manage budgets for revenues exceeding $65 million, reflecting proficiency in revenue management and growth strategies. Through collaborative leadership, I continue to help advance operational efficiency and expand services, while maintaining a robust focus on patient access and provider productivity.With a strong foundation in personnel management, I have cultivated positive relationships across multidisciplinary teams, overseeing 8 direct and over 400 indirect reports, and with over 100 providers. As a NextGen Certified Professional, I have demonstrated my adeptness in adopting technological innovations and contributed significantly to the network-wide EPIC implementation. I am committed to enhancing healthcare operations, improving quality, and fostering an environment where our clinics can thrive.
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