Heather Murphy

About Heather Murphy

Professional communicator and manager with experience across a variety of business sectors and governmental entities. Specialized skills in crisis management, emergency response and risk communication. Adept at making highly technical material simple to understand by media, stakeholders and constituents. Storyteller able to articulate priorities through narratives, vignettes and website features. Over five years, grew Twitter followers by 1100%.Specialties: Crisis response, branding, identity development, committee and staff leadership, policy analysis, marketing, speechwriting, interviewing, writing and editing, photography.

Experience

1. Public Engagement Manager

   City of Phoenix

   May 2019 — Present · Phoenix, AZ, US

   Working with a dynamic team of professionals and subject matter experts to help Phoenix residents understand the value they get from their taxpayer dollars while we work to deliver unparalleled customer service.

Education

• Norfolk Catholic

  Diploma, College Prep

• National Emergency Training Center

  Advanced Public Information Officer, Crisis/Emergency/Disaster Management

• Saint Francis University

  B.A., English/Journalism

Skills

• Policy Analysis
• Speech Writing
• Spokesperson
• Government
• Nonprofits
• Newsletters
• Emergency Communications
• Social Media
• Political Campaigns
• Emergency Management
• Crisis Management
• Integrated Marketing
• Legislation
• Communications Planning
• Non-Profits
• Economic Development
• Public Administration
• Program Management
• Copy Editing
• Marketing
• Policy
• Grants
• Budgets
• Community Outreach
• Community Development
• Legislative Relations
• Budgeting
• Project Planning
• Leadership Development
• Publicity
• Corporate Communications
• Event Management
• Crisis Communications
• Government Relations
• Public Speaking
• Public Affairs
• Local Government
• Public Policy
• Issues Management
• Public Relations