Heather Mullins

Community Relations Executive @Cellnex Telecom

Manchester, GB

Responsibility for implementing industry best practice on complaints management, community relations and developing and leading on the social or “S” element of the Cellnex ESG Master Plan.Key responsibilities include:Providing community relations support to a range of business requirements and customer programmes, with an emphasis on the 5G rollout programme of site upgrades and redevelopment, commercial growth, and protection of the organisation’s assets.Leading on the strategy for the social or “S” element of the ESG, comprising of the implementation of all social value activities, the corporate volunteering strategy, management of the social budget, and developing the impact and outcome reporting of the Cellnex UK Social Strategy. Building strategic partnerships with external key stakeholders. Developing and implementation of policy, guidelines, and relevant legislation to support the community relations role.Work with third party consultants and suppliers to deliver solutions on community relations issues which impact internal business areas and provide training and upskilling.Work with commercial and procurement teams, to support growing social value requirements within tenders, contracts, and new customer programmes.