Heather Merriman

About Heather Merriman

My team & I dedicate our skills to serving & protecting the NURSES who have dedicated…

Experience

1. Domestic Exhibitor Support Lead

   Deluxe

   Jan 2011 — Present · Burbank, CA, US

   Senior Customer Service Representative, Digital Key Processor and process International data Developed training material and procedures. A partner in development of documentation for all policies, procedures, and employee performance tracking. Contributed to development and ultimately the implementation of ZenDesk. Authored how-to numerous manuals including \"How To\" manuals for the Trouble Ticket system, processing International billing for Fox, LGF, & PAR, formatting DICER and the Dual-Projector Server Submission Form Troubleshoot issues with content, server certificates and keys Train and coach temp-workers Analyze data, compile and distribute reports

Education

• Ashford University

  Bachelor's degree, Finance, General

  2014 — 2018

Skills

• International Logistics
• Work Orders
• Reporting & Analysis
• Customer Service
• Bill of Materials
• Architectural Lighting
• Shipping & Receiving
• Inside Sales
• Cost Control
• Team Building
• Executive Support
• Team Motivation
• Spreadsheets
• Bill of Lading
• Negotiation
• Production Management
• Scheduling
• Interviewing Skills
• Led Lighting Systems
• Customer Support
• Exceeding Customer Expectations
• Procedure Manuals
• Procedure Development
• Sample Management
• Performance Improvement
• Manufacturing Operations Management
• Time Management
• Purchase Orders
• Transportation Management
• Exceeding Quotas
• Presentation Skills
• Team Leadership
• Accounts Payable & Receivable
• Job Coaching
• Purchasing
• Process Improvement
• Organizational Leadership
• Supervisory Skills
• Vendor Relations
• Positive Employee Relations