Heather Meakin
VP, Product Delivery Manager
- Role
- VP, Product Delivery Manager at JPMorganChase
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Heather Meakin
I am a senior product, communications, and change leader with deep experience improving customer servicing,driving adoption of digital tools, and enabling frontline excellence across regulated consumer environments. PEOPLE WHO KNOW ME DESCRIBE ME AS: All-In | Creative | Collaborative | Positive | Catalyst HOW I DESCRIBE MYSELF: Confident | Curious | Empathetic | Driven | Unconventional WHAT I ENJOY: Building brands: I understand, convey, and cultivate behaviors that build strong, credible brands Customer experience: I represent the Voice of the Customer in every interaction and solution Ambiguity: I like the challenge of defining a problem (then solving it) MY CORE COMPETENCIES AND SKILLS: Motivating others, creating buy-in, building teams Communicating strategies, tactics and business outcomes Relationship management Organizing concepts and information MY SPECIALTIES: Program and project management Process improvement Building teams Branding, creative direction, design, writing
Experience
VP, Product Delivery Manager
May 2023 — Present · Wilmington, DE, US
Senior product, communications, and change leader with deep experience improving customer servicing,driving adoption of digital tools, and enabling frontline excellence across regulated consumer environments.
Education
University of Delaware
Bachelor's Degree
Skills
- Training & Development
- Business Process Mapping
- Graphic Design
- Brand Management
- Cross-Functional Team Leadership
- Customer Experience Analysis
- Training Delivery
- Communication
- Customer-Focused Service
- Information Organization
- Creative Direction
- Procedure Writing
- Complaint Investigations
- Team Building
- Management
- Idea Person
- Leadership
- Project Management
- Relationship Management
- Banking
- Focus Groups
- Team Management
- Business Process
- Communication Strategy
- Influence Others
- Workshop Facilitation
- Instructional Design
- Financial Services
- Employee Training
- E-Learning
- Presentation Skills
- Strategic Vision
- Business Analysis
- Program Management
- Workflow Management
- Brand Development
- Strategy
- Customer Service
- Marketing Operations
- Strategic Planning
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