Heather Mathewson Jelsma
Senior Project Manager, Transit Customer Experience @City Of Hamilton
Guelph, ON, CA
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WORK HISTORY
Mar 2024 — Present
Senior Project Manager, Transit Customer Experience @City Of Hamilton
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Leading a team of CX and communications professionals, translating customer needs into effective marketing and service communication plans. Has oversight of customer and employee engagement to facilitate innovation, improve the transit customer experience and grow ridership. Reporting to the Manager, Customer Experience and Innovation.
SKILLS
LinkedinIdentifying New OpportunitiesContract ManagementPublic RelationsProject ManagementMarketingRelationship BuildingGenerating RevenueEvent PlanningHootsuiteCommunicationMedia PlanningContact ManagementProject CoordinationPublic SpeakingCustomer ServiceMicrosoft OfficeSalesFacebookRetail BankingBusiness Relationship ManagementTeam SpiritFacebook MarketingTwitter MarketingResearchCommunity OutreachBrandingBusiness DevelopmentDigital MarketingSocial Media MarketingCommunity Engagement
ABOUT HEATHER MATHEWSON JELSMA
An award-winning full-stack marketer and engaging leader who is focused on developing…
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