Heather H Marten

Experience

1. Sr Case Manager

   ConnectiveRx

   Jul 2024 — Present · Pittsburgh, PA, US

   Responsible for managing care coordination process balancing patient and physician needs with necessities of the program and business realities. Maintain professional relationships with all internal and external customers. Act as the escalation point of contact for the case management team, facilitating resolutions and problem solutions. Lead new hire training and refresher training on program specifics, ensuring consistent processes across the program. Assist in creating and maintaining training and support documentation. Consistently identify and recommend process improvements to support operational efficiencies and effectively share knowledge with other team members to drive program success.

Education

• Capella University

  MS, Education - Adult and Post Secondary Education

  2010 — 2012

• Gannon University

  a Bachelor of Science Degree, Science

  1994 — 1998

Skills

• E-Learning
• Soft Skills
• Training
• Team Leadership
• Leadership Development
• Technical Training
• Staff Development
• Business Process Improvement
• Coaching
• Microsoft Office
• Sales
• Customer Retention
• Customer Experience
• Customer Service
• Addie
• Software Documentation
• Captivate
• Customer Satisfaction
• Training
• Problem Solving
• Operations Management
• Policy
• Performance Management
• Employee Training
• Needs Analysis
• Management
• Team Building
• Program Management
• Leadership
• Process Improvement
• Call Centers
• Instructional Design
• Training Delivery