Heather McMillen

About Heather McMillen

I am a digital transformation and product strategy executive with 15+ years of experience leading enterprise-wide roadmaps, building high-performing teams, and delivering measurable business value across manufacturing, aerospace, and enterprise software.Throughout my career, I’ve partnered with executives and cross-functional leaders to define multi-year product visions, translate complexity into actionable strategies, and accelerate value capture through digital platforms, AI adoption, and customer experience innovation. My work has generated results such as $8M+ in savings, 71% productivity uplifts, and enterprise adoption of AI-powered solutions that improved scalability, efficiency, and engagement.What sets me apart is the ability to blend consulting discipline with operator practicality. Not only shaping visionary strategies but also ensuring they are executed with precision. I excel in executive storytelling, aligning stakeholders across functions, and building trust at every level of the organization.I am also passionate about customer-first design. Whether improving a loyalty program, optimizing a digital platform, or enabling self-service experiences, I believe every interaction is an opportunity to deliver delight and build long-term value.As I look toward future executive opportunities, I bring a proven record of driving digital innovation, mentoring future leaders, and influencing strategy at the highest levels. My goal is to help organizations grow, transform, and lead in their industries by reimagining what is possible through technology and people.

Experience

1. Senior Lead, Customer Experience & Operational Strategy

   Epicor

   Dec 2025 — Present · Tacoma, WA, US

   As a Senior Lead specializing in Customer Experience & Operational Strategy, I drive global transformation that aligns business processes with customer value. I partner with executive leaders and cross-functional teams to design and implement scalable operational improvements that enhance efficiency, digital enablement, and end-to-end customer journeys. With expertise in ERP optimization, continuous improvement, and data-driven strategy, I translate complex challenges into actionable roadmaps that elevate performance, reduce friction, and unlock profitable growth. I am passionate about modernizing how organizations deliver customer experience—ensuring every process advances both business outcomes and the needs of the customers we serve.

Education

• Western Governors University

  Master of Business Administration - MBA, Information Technology Management

• Western Governors University

  Bachelor of Science (B.S.), Business Administration and Management, General

Skills

• Aerospace Engineering
• Quality Assurance
• Specifications
• Root Cause Analysis
• Manufacturing
• Process Engineering
• Microsoft Excel
• Mentoring
• Corrective Actions
• Lean Manufacturing
• Continuous Improvement
• Standards Compliance
• Customer Service
• Internal Audit
• Quality Control
• Aerospace
• Lean Management
• Training
• Value Stream Mapping
• Composites
• Process Improvement
• Systems Engineering
• Assemblies
• Mrb
• Cross-Functional Team Leadership
• Supplier Quality
• Kaizen
• Iso9001 Auditor
• 5 Why
• Project Management
• 5s
• Iso
• Business Process Improvement
• Blueprint Reading
• Composite Structures
• Data Entry
• Requirements Analysis
• As9100
• Iso 9000
• Data Analysis