Heather Leonard

About Heather Leonard

Welcome to my LinkedIn profile!Hello Everyone! I\'m Heather, an accomplished and detail-oriented executive with extensive experience in leading staff training and professional development programs, assessing training requirements, and determining the strategic goals of the organization.I have an impeccable track record of successfully managing organizational learning and change programs, designing training and development goals, and directing team-building exercises and team interventions.My expertise lies in increasing staff productivity, delivering training solutions, and designing/implementing efficient approaches to educate for performance development. I am well-versed in analyzing learning course outcomes, managing learning activities such as curriculum and resources, and developing a culture of continuous learning.Articulate communicator with excellent interpersonal, communication, attention to detail, decision making, public speaking, presentation, multi-tasking, time management, pressure handling, organizational, and leadership skills.I am confident that my wide range of knowledge and talents will allow me to contribute to the success of your company. While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organizational expectations.Connect with me today or send me an email at H••••••••@aol.com, if you want to discuss additional details regarding my work experience and the skills I have to offer. I\'m always interested in making new professionals.

Experience

1. Sr Manager Talent Development

   Arizona Health Care Cost Containment System Ahcccs

   Jan 2018 — Present · Phoenix, AZ, US

   In my role as Senior Manager Talent Development,Major responsibilities included:My duties comprise developing and managing an effective learning strategy, assessing needs, identifying competencies, developing curriculum, and providing training solutions for Onboarding and flipped classroom New Employee Orientation videos, as well as participating in a follow-up panel discussion with Executive Leadership in a remote working environment.It is worth mentioning that I lead a team of instructional designers and training support professionals in the launch of multiple Living the Values campaigns, utilizing digital marketing strategies and various communications to align with the rollout of custom curriculum, events, threaded discussions, articles, videos, and podcasts.I provided great assistance to Assistant Directors and executives in the areas of organizational growth, team interventions, strategic planning, team building, and internal coaching.Moreover, I deliver keynote presentations on Delegation, Leading with Presence, Goal Setting, Crucial Conversations, and Accountability during AD quarterly meetings and mid-manager meetings.Below listed are some of my key contributions:• Demonstrated value-added skills in using Predictive Index to lead team-building sessions and team interventions and developing profiles in accordance with succession planning.• Ensured alignment of lean and process improvement projects such as Lean Champion mentoring, Quality Value campaigns, and Gambas in coordination with Office of Continuous Improvement.• Showcased outstanding performance in leading various internal initiatives with satisfaction rating of more than 98%, including Coaching program, Agile Virtual Workplace, and Crucial Conversations.• Attained continuous over 98% satisfaction rate from participants by assisting and supervising existing learning programs such as Leading through Engagement, Book Clubs, Pit Stops, and Brown Bags.

Education

• W. P. Carey School of Business – Arizona State University

  Bachelor of Science (B.Sc.), Marketing and International Business