Heather L.
Technical Project Manager | Leadership in Clinical Research | Software Development | IRT/RTSM Expert | Driving Process Improvement, Regulatory Compliance, and Cross-Functional Excellence
- Role
- Senior Project Manager at Veeva Systems
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Heather L.
With 20 years of experience in technical project management within the clinical research industry, I specialize in leading global teams and delivering innovative solutions in Interactive Response Technology (IRT) and Randomization and Trial Supply Management (RTSM) systems. My proven track record demonstrates expertise in navigating complex projects through the entire System Development Life Cycle (SDLC) while maintaining a strong focus on quality, timelines, and budgets.Key strengths and highlights include:Leadership Excellence: Managed and mentored diverse global teams of 15+ professionals across North America, Europe, and India, fostering a culture of continuous improvement and high performance.Technical Project Management: Designed and directed healthcare software projects, ensuring alignment with clinical protocols, regulatory standards, and sponsor requirements.Process Optimization: Implemented process improvements that streamlined operations, enhanced efficiency, and reduced delivery timelines without compromising quality.Cross-Functional Collaboration: Partnered with Clinical Leads, Biostatistics, Data Management, Sales, and Business Development teams to align strategies and meet organizational goals.Regulatory Expertise: Ensured compliance with FDA and other regulatory standards, conducting quality audits and developing robust documentation processes.Client Relations: Established strong client partnerships through effective communication, proposal development, bid defenses, and user training initiatives.Technical Proficiency: Skilled in Agile and Waterfall methodologies, EDC integrations, SDLC management, and delivering projects supported by SQL and Java-based systems.I am passionate about driving operational excellence, mentoring talent, and leveraging innovative technology to advance clinical research outcomes. Let’s connect to explore how my expertise can add value to your organization.
Experience
Senior Project Manager
Mar 2025 — Present
Education
The University of North Carolina at Chapel Hill
Bachelor of Arts - BA, History
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