Heather Heezen

About Heather Heezen

I\'m a seasoned project management leader overseeing a diverse team of professionals supporting senior-focused primary care centers across multiple states. My team and I manage a broad portfolio of high-impact projects, including new center builds and operationalization, mergers & acquisitions (M&A) and integration, EMR/EHR data migrations and enhancements, and initiatives that elevate both associate and patient experiences through technology and process innovation.I specialize in leading cross-functional teams that span Operations, Sales, Marketing, Legal, Risk Management, Data & Analytics, and IT. We operate with precision, leveraging PMI/PMP methodologies and best practices to deliver results on high-profile, fast-moving projects.I’m passionate about clear communication, strong stakeholder relationships, and building collaborative, accountable teams. With a background in vendor and account management, I excel in negotiation, de-escalation, and facilitation—especially in complex or time-sensitive scenarios. I thrive in independent, remote work environments and am known for my ability to guide crucial conversations that drive progress.Core Strengths:• Strategic Project Leadership• Cross-Functional Collaboration• Process & Technology Optimization• Stakeholder & Vendor Management• Meeting Facilitation & Conflict Resolution

Experience

1. Associate Director Project Management

   Humana

   Sep 2021 — Present

Education

• Association of Certified E-Discovery Specialists

  CEDS (Certified E-Discovery Specialist), Electronic Discovery

  2011 — 2011

• University of Minnesota College of Continuing Education

  Project Management Coursework, Project Management

  2005 — 2005

• Boston University

  Certificate in Project Management, Project Management

  2010 — 2012

• Parker High

  High School Diploma

  1993 — 1997

• University of Wisconsin-Eau Claire

  BA, French Major, Minor in Human Science, Social Science and Business Administration

  1997 — 2001

• Université de Toulon

  French, French Culture

  1999 — 1999

Skills

• Team Leadership
• French
• Microsoft Office
• Process Improvement
• Customer Service
• Project Planning
• Integration
• Project Management
• Litigation Support
• Customer Satisfaction
• Training
• Sharepoint
• Testing
• Business Analysis
• Documentation
• Cross-Functional Team Leadership
• Software Documentation
• Customer Relations
• Management
• Microsoft Excel
• Requirements Gathering
• Lotus Notes
• Time Management
• Quality Assurance
• Program Management
• Six Sigma
• Government Relations