Heather Kreider

About Heather Kreider

Strategic, results-oriented Human Resources professional with extensive experience in the hospitality industry. Strong collaboration skills and ability to build relationships at all levels to drive progress. Proven skills and experience in training and development, recruitment, performance management, employee relations, employment law, coaching, employee engagement and project management.

Experience

1. Human Resources Director

   Universal Orlando Resort

   Mar 2022 — Present

   Lead team of HR professionals providing consultation and guidance to Food & Beverage division on all areas related to employee relations, positive work environment, engagement, recognition, performance management, compensation, workforce planning, communication and change management.•Developed and implemented goals, strategies and actions to enhance the Team Member experience including designing and launching F&B Leadership Interest Sessions, a strategic leadership selection committee, multiple leadership training programs, monthly HR communications, Exempt Exit Interview questionnaire, AUV dashboard, New F&B Leader HR Onboarding and resources, annual Talent Review training and calibration meetings, and partnered with Talent Development to curate resources and experiences for Executive-level development. •Led planning and communication surrounding workforce and organizational planning, multiple venue and team transitions including change management, communication plans, talking points and FAQs in collaboration with leaders.•Partnered to hire and develop a pipeline of diverse high school culinary talent.

Education

• Amberton University

  Master of Science (M.S.), Human Relations and Business

• Vanderbilt University

  BS, Human and Organizational Development

Skills

• Onboarding
• Team Performance Consulting
• Learning Architecture Creation
• Strategy
• Succession Planning
• Performance Management
• Employee Training
• Leadership Development Theories and Practice
• Compensation Management
• Instructional Design
• Coaching Staff
• Temporary Placement
• Total Rewards Strategies
• Hiring
• Leadership
• Deferred Compensation
• Training
• Corporate University Strategies
• Talent Acquisition
• Organizational Design
• Recruiting
• Fmla
• Hris
• Mediation
• HR Laws
• Training Design
• Employee Relations
• Employee Engagement
• Management
• Team Building
• Personnel Management
• Organizational Effectiveness
• Employee Relations Investigations
• Workforce Planning
• College Recruiting
• Coaching
• Human Resources
• Talent Management
• Interviews
• Leadership Development