Heather Knapp

About Heather Knapp

Deliver Outstanding Customer Service & Executive Support with Precision & IntegrityProactive and resourceful team player dedicated to providing support with accuracy and great attention to detail. Support executives through liberation of administrative duties, seamlessly planning and executing scheduling, correspondence, travel, meetings/events, expense reporting, and projects with cost savings approach. Skilled project assistant leveraging natural strengths in organization and time management while building collaborative relationships, driving quality assurance, and supporting corporate values. Skilled administrative generalist known for positive attitude, confidentiality, flexibility, and continuous learning. Strengths in:Stakeholder Management | Office Administration | Logistics Planning & Execution | Client InteractionTECHNICAL SKILLS Microsoft Suite Office/Products (Outlook, Excel, Word, PowerPoint, SharePoint, Visio, Teams, Nuance PDF for meeting deck compilation, OneDrive, Workday, Ariba), Zoom, American Express Travel System, Concur Expense Reporting System, DocuSign, Salesforce, Google Workspace.

Experience

1. Executive Assistant to Chief Executive Officer

   Southwestern Bank

   May 2020 — Present · Houston, TX, US

   Manage Outlook calendar and email for CEO and twelve-member Board. Prepare and distribute agendas, presentations and correspondence for CEO, and Board and Committee meetings. Assist with annual budget and strategic planning process.• Assist Corporate Secretary and Board Committee Chairs with meeting planning, logistics delivery, and as Recording Secretary for monthly Board and Committee meetings (weekly: Loan, quarterly: Asset & Liability, Audit, Holding Company, and annual: Shareholder and Organizational, and intermittent: Compliance, Compensation, Nominating/Governance).• Assist CFO with Investor Relations and Shareholder business.• Provide secondary administrative and project support to C-Suite executive team of four.• Maintain database library of electronic audit and compliance files, document approvals and distribute.• Provide planning and execution support for footprint meetings and events.

Education

• Texas A&M University

  Bachelor's degree, Psychology

  1987 — 1989

Skills

• Commercial Lending
• Expense Reports
• Treasury Management
• Customer Service
• Loans
• Confidentiality
• Microsoft Excel
• Powerpoint
• Meeting Planning
• Organization
• Banking
• Risk Management
• Outlook
• Administrative Assistants
• Business Continuity
• Executive Calendar Management
• Commercial Banking
• Administrative Assistance
• Business Travel
• Project Coordination
• Event Planning
• Notary Public
• Real Estate