Heather Bray
CX & Member Experience Leader in Credit Union & Banking | Driving Process Improvement, Journey Design & Partner Success
- Role
- Partner Success Manager at Member Loyalty Group
- Location
- Jonesborough, TN, US
- LinkedIn followers
- 500 followers
About Heather Bray
I’m a customer and member experience professional with nearly 15 years of experience in the credit union and banking industry.Throughout my career, I’ve supported teams across operations, member experience (CX/MX), and partner success. I currently work as a Partner Success Manager, supporting financial institutions across the U.S. by improving customer and member experience, streamlining workflows, and turning data into clear, actionable insights.My background includes member experience leadership, operations analysis, and platform administration. This gives me a strong understanding of how systems, processes, and people work together in financial services.I enjoy identifying inefficiencies, simplifying complex workflows, and helping teams deliver consistent, high-quality experiences across digital and branch channels.My strengths include CX/MX strategy, process improvement, workflow design, journey mapping, and cross-functional collaboration.
Experience
Partner Success Manager
Apr 2023 — Present · US
Education
Digital Marketing Institute
Professional Certification
2020 — 2021
Skills
- Powerpoint
- Microsoft Excel
- Training
- Outlook
- Credit
- Teamwork
- Banking
- Retail
- Customer Service
- Microsoft Office
- Sales
- Social Media
- Event Planning
- Leadership
- Management
- Team Building
- Leadership Development
- Marketing
- Coaching
- Accounts Payable
- Microsoft Word
- Teaching
- Time Management
- Administration
- Accounting
- Loans
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