Heather Jolly

About Heather Jolly

I believe that great customer service makes them happy and a quality product keeps them coming back. I want to use the knowledge I have and adapt, learning more to keep up with an ever-changing competitive market. I love new challenges and a fast paced work environment where team work is highly revered and self initiative is rewarded. Organization, multitasking, and attention to detail are all things that come along with hiring me.Specialties: adobe photoshop, application development, auditing, autocad computer hardware, computer networking, customer relations, customer service, direct mail, flash, gimp, html, interface design, it management, lotus notes, macros, marketing, MS c #, MS excel, MS office, MS windows, multi - tasking, multimedia design, programming, shell scripting, sql, strategic, teaching, technical support, vista, visual basic, web site production, workflow analysis, writing,

Experience

1. Sr Capability Analyst Cust Office & Enterprise Mrkg

   UnitedHealth Group

   Dec 2025 — Present

   Quadient Inspire Designer, Quadient Interactive, Adobe, LookingGlass, Postman, Workfront, SmartSheets

Education

• Alvernia University (formerly Alvernia College)

  Bachelors of Science

  1994 — 1999

• Alvernia College

  BS

  1994 — 1999

Skills

• IT Management
• Databases
• Direct Marketing
• Microsoft Excel
• Photoshop
• Project Management
• Customer Satisfaction
• C#
• Program Management
• Windows
• Marketing
• Programming
• Html
• Software Development
• Strategy
• Teamwork
• Networking
• Time Management
• Management
• Sql
• Flash
• Technical Support
• Graphic Design
• Account Management
• Analysis
• Direct Mail
• Visual Basic
• Customer Service
• Microsoft Office
• Data Processing