Heather Hughes

About Heather Hughes

Experienced Operations and Project Management Professional Successful…

Experience

1. Specialist of Exhibits and Sponsorship, Client Relations

   SHRM

   Jul 2024 — Present · Alexandria, VA, US

   I excel in delivering personalized service and ensuring the utmost satisfaction for large partners and exhibitors, specializing in high-level offerings. I masterfully manage client fulfillment and communications, collaborating effectively with the Events team to streamline processes and enhance experiences. My expertise in creating and managing exhibit booths at competitive conferences significantly boosts brand visibility and engagement. Excelled as the primary client relations contact for large partners and exhibitors, consistently delivering personalized service and ensuring utmost satisfaction. Specialized in high-level offerings for clients with a spend of $80k+ and premier partners, seamlessly aligning with the sales goals of the Brand Partner Team. Masterfully managed fulfillment for high-level clients, guaranteeing a comprehensive and engaging client experience. Oversaw communications with precision, ensuring all commitments were met to the highest standard. Collaborated effectively with the Events team on fulfillment, sourcing, and communications, streamlining processes to enhance client experiences. Supported a diverse range of offerings beyond conference engagements, including VLBM, WIL, Visionaries, and specialty events. Ensured exhibitors received the same exceptional level of service as sponsors, adeptly troubleshooting issues related to portals, registration, housing, and lead retrieval services. Played a key role in prospecting new clients for the Brand Partner Team, contributing to business growth. Expertly created, built, and managed exhibit booths at competitive conferences, significantly enhancing brand visibility and engagement.

Education

• Troy State University

  Bachelor of Science Degree in Print Journalism/Photography

• Slippery Rock University of Pennsylvania

  Master of Science Degree in Parks and Resource Management

Skills

• Economic Development
• Public Administration
• Program Development
• Networking
• Youth Mentoring
• Emergency Management
• Team Leadership
• Human Resources
• Event Management
• Customer Service
• Grants
• Vendor Relationship Management
• Youth Development
• Government
• Nonprofits
• Local Government
• Sports Management
• Budgeting
• Public Relations
• Project Management
• Microsoft Excel
• Grant Writing
• Public Speaking
• Staff Supervision
• Microsoft Office
• Training
• Volunteer Management
• Marketing
• Budgets
• Community Outreach
• Community Development
• Strategic Planning
• Newspapers
• Marketing Communications
• Program Management
• Television
• Program Evaluation
• Environmental Awareness
• Event Planning
• Project Coordination