Heather Holland

About Heather Holland

Global Lab Budget Management: Managed the global lab budget, focusing on cost savings and efficiencies through reuse across client lab teams.Employee and Contract Management: Managed 65 employees and 80 contract employees, overseeing contracts, securing funding, and ensuring all legal requirements were met.Resource Forecasting: Ensured safety, budget, and resource forecasting, purchasing, and inventory management protocols were adhered to by all employees within the lab environment.Global Lab Oversight: Oversaw the operation of all silicon validation labs globally, ensuring they met the highest standards of quality and efficiency.Support Model Implementation: Implemented and maintained the global support model (GSM), which included system and board support, platform debug and repair, soldering, compute resources, safety protocols, HVPIP reconciliation, security measures, and asset management.Contract and Invoice Review: Reviewed monthly contracts and invoices for accuracy, providing data to support necessary changes to finance.Cross-Site Standardization: Led local and global meetings to drive cross-site standardization and process improvements in all validation labs to enhance customer support.Global Working Group Participation: Participated in multiple global working groups to ensure standardization and process improvements, including safety, lab management, BTI/CAP inventory management, technician training, and product readiness.Team Development and Collaboration:Staff Development: Developed and mentored lab staff globally, fostering a culture of continuous improvement and innovation.Cross-Functional Collaboration: Collaborated with cross-functional teams, including engineering and validation teams across multiple geographies, to align lab activities with company objectives and product development timelines.Stakeholder Engagement: Responsible for meeting with stakeholders and documenting service level agreements between all parties.Asset Management: Successfully led an asset management team that received, tracked, and shipped over pieces of equipment to enable validation.Customer Survey Scores: Directed the team responsible for achieving the highest customer survey scores across eight global validation teams, recognized as the best validation lab team across Intel.Engineer and Validation Team Support: Supported engineers and validation teams in their daily tasks, ensuring they had the necessary resources to achieve product quality.

Experience

1. Engineering Manager

   Intel

   Sep 2010 — Present · Hillsboro, OR, US

Education

• Perry Technical Institute

  Associate's degree

  1998 — 2000

Skills

• Organization
• Troubleshooting
• Sap
• Spc
• Management
• Software Documentation
• Team Leadership
• Lean Manufacturing
• Microsoft Office
• Computer Lab Management
• Training
• Manufacturing
• Semiconductors
• Continuous Improvement
• Program Management
• Supply Chain Management
• Customer Service
• Project Planning
• Supply Chain
• Analysis
• Problem Solving
• Cross-Functional Team Leadership
• Data Entry
• Process Improvement
• Organizational Leadership
• Data Analysis