Heather Hertel

Senior Manager, Enterprise Innovation @Co-operators

Guelph, ON, CA

I lead the Enterprise Innovation team at Co-operators, embedding human-centered innovation across the organization to solve complex business challenges. I partner with senior leaders to align innovation with strategy, facilitate design thinking workshops, and turn insights into scalable solutions that create measurable business and client impact.

University of Guelph

Bachelor of Commerce (B.Com.), Marketing/Marketing Management

W. P. Carey School of Business – Arizona State University

Certificate in Customer Experience, Customer Experience