Heather A. Hegger

About Heather A. Hegger

Contact: h••••••••@gmail.comAward-winning project manager with over two decades of experience in implementation management and stakeholder relations. ASQ Certified Lean Six Sigma Green Belt with a robust understanding of project management, healthcare, HIPAA and compliance regulations. Proven track record in collaborative team environments, demonstrating strong analytical, problem-solving, and agile project management skills. Excellent communicator with experience presenting at national conferences (SHS and ASQ), and developing storyboards for IHI and NPSF national events. Serving as a judge for the ASQ International Team Excellence Awards from 20••••20 and chairing the Membership Committee for SHS, showcasing leadership and commitment to quality improvement.Specialties: Relationship building, stakeholder management, patient safety, social business, collaboration, large-scale project management, event coordination, contract management, project management, health tech, implementations, CMS, Medicaid, Medicare, communicationEducation: Bachelor of Science in Health and Fitness from East Carolina University; Master of Health Administration from the Medical College of Virginia, Virginia Commonwealth University; residency completed at Potomac Hospital in Woodbridge, Virginia.

Experience

1. Project Manager Contract

   Beacon Hill

   Apr 2025 — Present · Charlotte, NC, US

   Contract position with CVS Health, end date of March 2026-Facilitate cross-functional teams across Payer Solutions business unit to include enhancing a risk model used for rare condition management, resulting in over 1K members receiving enhanced support services.

Education

• Virginia Commonwealth University

  Master of Healthcare Administration

• East Carolina University

  BS

Skills

• Strategy
• Informatics
• Healthcare Improvement
• Filezilla
• Six Sigma
• Lyris Listmanager
• Volunteering
• Patient Safety
• Team Facilitation
• Hipaa
• Certified Lean
• Customer Engagement
• Filenet
• Customer Relations
• Quality Improvement
• Salesforce.com
• Healthcare
• Healthcare Consulting
• Online Meeting Facilitator
• Community Engagement
• Social Business
• Process Oriented
• Social Networking
• Customer Service
• Microsoft Expression
• Collaboration
• Value Stream Mapping
• Process Improvement
• Healthcare Information Technology
• Social Media
• Ibm Connections
• Leadership
• Camtasia
• Ibm Filenet
• Training
• Healthcare Industry
• Process Flow Documentation
• Ibm Content Manager
• Lean Tools
• Business Process Mapping