Heather Filipowicz
Customer Experience Manager @Marie Forleo International
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WORK HISTORY
Customer Experience Manager @Marie Forleo International
Team Leader for a Global, virtual, Customer Experience team. Developed specialty for leading remote teams with signature hiring, training, and metrics-establishment processes. Our Customer Experience team encompasses customer service along with Community Management, Accounts Receivable, Affiliate Marketing Relations, Mentor Coach team, and more. Honored to lead the CX team that encompasses all customer interaction points: email, chat, Webinar support, and more. Work cross-functionally with other teams to test, troubleshoot, and streamline processes and escalations.
EDUCATION
The Lotus Pond Center for Yoga & Health
200 Hour Yoga Teacher Certification
Canisius University
Bachelor of Arts (B.A.), Psychology
SKILLS
ABOUT HEATHER FILIPOWICZ
Hi. I\'m Heather. Thanks for stopping by. Here\'s a little snapshot into who I am and how I work. Over 15+ years I\'ve raised millions of dollars, led teams to achieve amazing results, successfully navigated different sectors while always focusing on making the world a better place when and where I can. I’m a driven and empathetic leader who gets results. My varied experience is a testament to my ability to learn different industries and maneuver into new, growing, and vibrant sectors. I see it as fun to plan the action steps to get to the end goal while keeping an eye on the day-to-day to pivot the strategies when needed. As an intuitive and empathetic leader, I believe it\'s an asset in leadership roles because I can often sense what\'s going unspoken and guide the team in a human, compassionate, and professional way. This is especially critical on remote teams, where I thrive. This leadership style is also reflected well in leading client and community relationships, as I\'ve done throughout my career in both the non-profit and for-profit sectors. As a team leader, I enjoy empowering my fellow teammates to lean upon their gifts, strengths, and have some fun in the process. I LOVE seeing people thrive and grow in the workplace. I care a lot about what I do and who I do it with. I need to know that my work helps to make the world a bit better in my own little (or big) way. I’ve always been one of the hardest workers in the room, while also maintaining the line between work and family. I take on new hobbies and skills in my off time that feed my curiosity and desire for personal growth. I’m always growing- I honestly don’t know how to stay stagnant and stop dreaming. When I\'m not working, you\'ll find me deep in the dirt in my garden, writing, painting, reading, or enjoying Florida beaches or Disney World with my family. I\'m a wife, sister, daughter, friend, advocate, and Mom to a great young man and 2 rescue pups that have stolen our hearts.
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