Heather Fennessy
Healthcare AI UX Analyst | UX Researcher | Driving roadmap acceleration in regulatory workflows through sharp user insights and cross-functional alignment.y
- Role
- Ai Healthcare Analyst Ux Research Data Analytics at Elevance Health
- Location
- Plainfield, IN, US
- LinkedIn followers
- 500 followers
About Heather Fennessy
I find my passion at the crossroads of healthcare and design—where understanding people…
Experience
Ai Healthcare Analyst Ux Research Data Analytics
Apr 2023 — Present · Indianapolis, IN, US
Key accomplishments include:* Designed and executed comprehensive user research strategies that led to an 18% reduction in case resolution times by enhancing clinician and patient engagement through targeted insights.* Delivered over five impactful presentations on complex user research findings to design teams, resulting in the successful implementation of more than 30 UI/UX enhancements that improved patient experiences significantly.* Directed user research initiatives for the CMS Medicare Transaction Facilitator project, streamlining roadmap planning and saving an estimated six weeks of design iterations through a compliance-focused Power BI dashboard proposal.* Revamped research operations to enhance data accessibility by 40%, fostering a culture of informed decision-making driven by evidence-based insights across the organization.* Integrated valuable user feedback from over 50 participants into iterative design improvements, directly influencing critical UI element redesigns aligned with organizational performance metrics.Skills: User Research, UX Design, Data Analysis, Stakeholder Engagement
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