Heather Erwin
Business Operations at Scale
- Role
- Chief Operating Officer at Lachlan Realty Group, Llc
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Heather Erwin
Tactical operations, process improvement, analytics, and automation with strategic…
Experience
Chief Operating Officer
Jun 2023 — Present
Oversee daily operations and administrative processes of the firm, including IT, HR, Accounting, Marketing and Operations• Partner with the CEO to design and implement business strategies, plans and procedures• Establish policies that promote firm culture and vision• Make key operating decisions, develop strategies, and implement new processes• Ensure optimum staff utilization and development in delivering exceptional client service• Set comprehensive goals for performance and growth• Lead administrative team to encourage high performance, dedication and retention• Evaluate performance by analyzing and interpreting firm data and metrics• Lead risk management and mitigation• Participate in expansion activities (investments, acquisitions, alliances)• Responsible for all office activities and vendor relationships• Resolve issues and conflicts as they occur
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