Heather Brock
I\'m not like a regular manager - I\'m a cool manager. - Regina\'s mom, probably if she was a Regional Director at Xsolla for Customer Success.
- Role
- Regional Director of the Americas Customer Success at Xsolla
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Heather Brock
I’m a Director of the Americas who knows leadership is never a one-size-fits-all sweater. My role spans the U.S, Canada, and Latin America - and while I don’t physically jet around to every city, I guide teams and strategies across these regions with a focus on growth, resilience, and collaboration. My background in law enforcement and law school sharpened my ability to stay calm under pressure, solve problems creatively, and approach challenges with discipline. Now in business, I use those same skills to deliver results in competitive environments, exceed revenue goals, and turn “you can’t sit with us” obstacles into “we’re stronger together” opportunities. Because when it comes to unlocking growth, the limit truly does not exist.What makes me tick as a leader? Empathy. I believe in celebrating individuality, amplifying voices, and making sure people feel seen and valued. I don’t just manage a roster - I invest in people. My proudest wins aren’t only tied to revenue numbers, but to the teammates who’ve grown in confidence, skill, and impact under my guidance. On Wednesdays, we don’t just wear pink - we celebrate each other’s progress.Outside of work, I embrace the same philosophy: bring energy, humor, and authenticity to everything you do. I’m deeply connected to the gaming community, where adaptability and communication shine brightest, and I’m the proud human of three Scottish terriers. I’ve also been known to break into song, because work may be serious, but life’s too short not to add a little musical theater to your leadership style.At the end of the day, I’m here to make strategy impactful, people empowered, and the journey a little more fun. Because let’s face it - being successful and having a sense of humor? That’s so fetch.
Experience
Regional Director of the Americas Customer Success
Feb 2025 — Present
Education
Texas A&M University–Central Texas
Bachelor of Science - BS
Harvard Business School Online
Other; Certificate in Negotiation Mastery
Skills
- Retail Banking
- Personal Banking
- Credit Cards
- Commercial Banking
- Refinance
- Loans
- Teller Operations
- Leadership
- Branch Banking
- Mortgage Lending
- Relationship Management
- Lines of Credit
- Banking
- Home Equity Lines of Credit
- Risk Management
- Home Equity Loans
- Cross Selling
- Financial Services
- Internet Banking
- Credit
- Mortgage Banking
- Deposits
- Treasury Management
- Customer Service
- Cash Management
- Consumer Lending
- Credit Analysis
- Small Business Lending
- Loan Servicing
- Management
- Team Building
- Finance
- Commercial Lending
- Loan Origination
- Home Equity
- Microsoft Office
- Sales
- Financial Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.