Heather Maday

About Heather Maday

Accomplished leader, problem solver and intuitive thinker with over 25 years of US Postal experience in Operations, Delivery, Marketing, Small Business, Retail and Sales. Heather possesses extensive Sales and leadership experience servicing the US Postal Service\'s national accounts with a commitment in achieving long-term sustainable growth via customer focused sales solutions. Heather currently serves as the Senior Director, Sales Enablement, leading the teams dedicated to sales training, communication, industry strategy, business customer intelligence, sales performance analytics, Salesforce, and support functions for the VP of Sales. She oversees the development, implementation, evaluation and continuous improvement of national lead generation initiatives, sales tools, data visibility, sales analytics, and project management activities for National Field Sales. Heather\'s team develops the evaluation of current sales processes, industry specific strategies, and crafts innovative solutions to support customer initiatives and cross-functional executive teams.Heather’s specialties include customized fulfillment solutions, market intelligence, process efficiency, negotiation, public speaking, competitive package analytics, communications, facilitation, utilizing business acumen, and leading by example.

Experience

1. Senior Director, Sales Enablement

   United States Postal Service

   Nov 2020 — Present · Washington, DC, US

   Responsible for the strategic development, implementation, and continuous improvement of sales training programs, strategy, and communications to support national sales and account management professionals. Duties include collaboration with senior leaders to execute cohesive, industry-specific strategy, overseeing organization-wide analytics and reporting of customer insights, intelligence, customer trends, and sales performance data for the Chief Customer and Marketing Officer (CCMO) and Chief Commerce and Business Solutions Officer (CCBSO) functions.

Education

• Commonwealth University-Lock Haven

  BA, Education and Business Management

  1992 — 1996

Skills

• Time Management
• Customer Relationship Management (Crm)
• Public Speaking
• Contract Negotiation
• Marketing Strategy
• Government
• Customer Retention
• Trade Shows
• Customer Service
• Training
• Customer Satisfaction
• International Shipping
• Event Management
• Communication Skills
• Solution Selling
• Operations Management
• Cold Calling
• Program Management
• Marketing
• Event Based Marketing
• Retail
• Customer Relations
• Web Sales
• Direct Marketing
• Account Management
• Business Development
• Sales
• Coaching
• Direct Sales
• Leadership
• Negotiation
• Direct Mail
• Shipping
• Strategic Planning
• Transportation
• Sales Presentations
• Crm
• Sales Management
• Management
• Team Building