Heather Davis Richards

About Heather Davis Richards

I am an impactful, global, senior executive who is passionate about the customer journey from the acquisition of new clients to their ongoing revenue growth and retention. I excel in B2B SaaS environments at all stages from start-up to PE backed. I create strategies for account management, marketing, training, and all go-to market teams to create excellent client relationships from first touch. I provide data-driven leadership that results in organizational transformation and customer satisfaction.

Experience

1. Managing Partner

   Smart Factory Io

   Apr 2025 — Present · Kansas City, MO, US

   Smart Factory is a next level consulting business, transforming complex business problems into actionable solutions so that when we leave, your company is definitively smarter.We customize the manufacturing Smart Factory concept—the fusion of technology and business processes—to modernize organizations that utilize technology but may not produce it commercially.Our differentiating philosophy focuses on action and dedication:• We help clients identify the fundamental questions they need to answer, even if they do not know how to ask them.• We operate by the simple principle, ‘Act as If’, meaning we act as if we are an employee, an executive, or a stakeholder of the companies we serve to ensure we promote the strategic agenda and act as good fiscal stewards.• We prioritize hard work and doing the work—rejecting the practice of selling pre-built roadmaps and opinions. Our commitment has earned us a valued reputation for being on-time and on-budget.• Our services span IT Management, Software Product development, Modernization of legacy systems, full stack application development, Artificial intelligence, and Blockchain encryption for finance, among others.

Skills

• Marketing Communications
• Employee Management
• Microsoft Technologies
• Business Strategy
• Sales
• Contract Negotiation
• Key Client Relationships
• Marketing Management
• Manage Client Relationships
• Solution Implementation
• Operating Budgets
• Hris Database Management
• Microsoft Dynamics
• Vendor Relationships
• Software Project Management
• Client Retention Programs
• Employee Training
• Microsoft Crm
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Business Development
• Cross-Functional Team Leadership
• Marketing Strategy
• Technology Needs Analysis
• Educational Technology
• Account Management
• Change Management
• Strategic Planning
• Project Management
• Presidents Club
• Business Process Improvement
• Social Media Marketing
• Salesforce.com
• Board of Director Experience
• Journalism
• Solution Selling
• Human Resources
• Strategic Leadership
• Training
• New Business Development