Heather Cloud
- Role
- Manager, Knowlege Management at DraftKings Inc.
- Location
- Ventura, CA, US
- LinkedIn followers
- 500 followers
About Heather Cloud
Experienced Content Writer, Editor, Manager, and Strategist with a demonstrated history…
Experience
Manager, Knowlege Management
Jul 2021 — Present
Create and oversee content creation, strategy, and KPIs for all DraftKings Help Centers- Manage a team of content writers and specialists located remotely across the United States- Partner with Regulatory Operations, Compliance, Legal, Support, and Product teams to create and validate all customer-facing help content- Partner with global and horizontal teams to identify and analyze trends across the customer journey that can be supported by Help Center content- Partner with Customer Support leadership to create a holistic Help Center roadmap, and ensure all Help Center projects support organizational goals- Leverage data to increase self-service across all products, and provide a source of truth for internal teams.
Skills
- Social Networking
- Customer Relationship Management (Crm)
- Hands-on Training
- Salesforce.com
- E-Learning
- Motion Graphics
- Social Media
- Leadership
- Saas
- Management
- Sales
- Lead Generation
- Microsoft Office
- Strategy
- Training
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